Module: Operations
Emergency management and alerts
When something goes wrong, people need the plan in front of them, a way to be told, and somebody who can say who is accounted for. That is what this module is for.
What it does
The plan where people actually are
A code on a corridor wall or a plant room door opens the evacuation plan on a phone, with no login and no app, in large type that reads outdoors and prints for the warden folder. Archiving a plan retires every printed copy of it at once.
Muster points and roll call
People check in at the muster point by scanning, and are told only whether they were matched. The page never shows a headcount or anybody else's name, so it cannot be used to find out who is on the premises. The controller sees the roll call.
Drills that leave a record
Plan announced or unannounced drills, record who took part and how long it took, hold the debrief, and close the drill with a report you can print or send. A reminder tells you when the next one falls due.
Tell everyone at once
A broadcast reaches people in the app, by email, by text message, and in Slack or Teams, and keeps a record of what was delivered to each person on each channel. You can re-notify only the people who have not answered.
Welfare checks that ask rather than assume
Ask everyone whether they are safe and read the answers as they come in. Answering stops the chasing for that person and for nobody else. People who have not answered are reminded, and if they still have not, the check is escalated to an owned action rather than left open.
Escalation that keeps climbing
Alert rules raise an alert when a condition is met, and an escalation policy works through its tiers on the delays you set until somebody responds. The person who answers is taken out of the chain while it keeps going for everyone who has not.
One board during the event
The emergency board shows the area sweep, who is present, who is accounted for, what has been sent, what has happened and who is responding. Every number comes from something a person actually recorded, so there is no board to keep up to date while you are running an evacuation.
How it fits with the rest
Accountability only works if the platform already knows who is there. Sign-in, visitor registration and permit attendance are what the roll call is measured against, so a contractor who signed in at the gate an hour ago is on the list. Locations, business units and the people directory are shared with every other module, so an alert can be aimed at a location, a team or a role without anybody maintaining a separate distribution list.
Afterwards the record carries on. A drill debrief raises actions with owners and due dates. A real event becomes an incident, with the broadcast and the roll call attached to it. And people control how they are contacted in their own notification settings, except where your organisation locks a channel open, because an emergency message should not be something a person can quietly mute.
Ready-made content
An emergency drill pack installs the drill workflow from draft through debrief to close, a drill report document, a reminder for when the next drill is due, and the lists behind the fields such as drill type and whether it was announced. Plans and muster points are set up in their own admin pages with guided steps, and each plan keeps its versions so you can see what was in force when.
Change it if you need to
Every module comes ready to use. If your organisation records something differently, your own team can adjust the forms, fields and workflow, or ask us to do it with you. Nothing here requires a development project.
Works alongside
See emergency management and alerts running on your own processes.
Bring one of your own forms or procedures to the demonstration. We set the module up the way you work and show it end to end.